Thank you for choosing Logonary LLC. We are committed to providing you with high-quality fitness equipment and exceptional customer service. To ensure you have a satisfactory shopping experience, please review our refund policy outlined below. We encourage you to read these terms carefully before making a purchase.

  1. Return and Exchange Policy
    Return Conditions: If you are not satisfied with your purchase, you may request a return or exchange within 30 days of receiving the item(s). Whether the product has been opened or not, you are eligible to request a return or exchange provided that the product remains in unused, brand-new condition, with all original packaging and accessories intact.
    Exchange Conditions: If an item has quality defects, you may request an exchange. We will provide a replacement of the exact same item at no additional cost to you. If the requested replacement item is out of stock, we will offer a refund or an alternative product of your choice.
    Processing Time for Returns and Exchanges: We will process your return request and complete the refund or exchange within 7 business days of receiving the returned item(s).
  2. Return Process
    Please follow the steps below to initiate a return:
    Contact Customer Service: Please contact our customer service team within 30 days of receipt to explain the reason for the return and provide your order number along with other relevant details.
    Obtain Return Address: Our customer service team will provide you with the detailed return address and specific instructions.
    Prepare Return Shipment: Please repackage the item(s) as instructed, ensuring that the product and all accessories remain intact and undamaged. Please also include your proof of purchase or order confirmation slip.
    Ship the Item(s): Ship the item(s) back to the designated address. Return shipping costs are the responsibility of the customer (unless the return is due to a product quality issue).
  3. Refund Processing
    Refund Timeline: Once we have received the returned item(s) and verified their condition, we will process your refund within 7 business days.
    Refund Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method cannot be refunded, we will contact you to arrange an alternative refund method.
  4. Return Address
    If you need to return an item, please ship it to the following address:
    Return Address: 14158 AUSTENE CIRCLE MORENO VALLEY, CA 92553
  5. Refund Inquiries
    If you have any questions or concerns regarding your refund, please feel free to contact our customer service team at any time. We will address and resolve your inquiries promptly. Should you have any questions regarding this Refund Policy, please feel free to contact us for assistance.
  6. Modification of Terms
    Logonary LLC reserves the right to update or modify these Refund Terms at any time. Any modifications will be announced via our website, and the updated terms shall take effect immediately.

Thank you for your support of Logonary LLC; we remain committed to providing you with high-quality products and services!